Request:
We’d like to request an improvement to the "Share Media" function under the Resources > Share Trackable Link section within the Contacts tab.
Current Behavior:


When sending a media resource link (e.g., a video) to a prospect, the preview shows the user's name and profile image (e.g., “Christopher Allen”) instead of a visual thumbnail of the actual media being shared.
Proposed Enhancement:
Allow the system to generate a visual thumbnail of the actual media file (e.g., video preview or image thumbnail) in the shared link preview — similar to how YouTube or Vimeo previews appear when shared via text or social platforms.
Why This Matters:
A media thumbnail creates immediate clarity and engagement for prospects
It reduces confusion (especially when sharing multiple assets)
It makes the message feel more personalized and professional
It helps improve click-through rates and perceived value of shared resources
Ideal Outcome:
When a video or image is shared via "Share Media," the preview includes:
The media thumbnail
The title or filename
Optional: A short description or first line of media title
Share update with 0 linked conversations as well
Completed
Feature Request
11 months ago

Christopher
Get notified by email when there are changes.
Completed
Feature Request
11 months ago

Christopher
Get notified by email when there are changes.